This matter started off badly, and I now fear that it will continue in the same way.It has been a long time since my order was placed. I accepted the model change. I have read all the explanations provided for the delay. I’ve been patient. I really believed in a delivery by the end of November as announced. But now we are mid-December. We were told an imminent delivery was coming, but it hasn’t arrived. Therefore, I would like to know what the procedure is to get a refund for the amounts paid, please.